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Online Order Instructions

by CaiRui 26 Nov 2020 0 Comments
The quartz glass products on sale are all produced by ourselves, and the quality of each product will be guaranteed. In order to ensure that the goods you receive are in good condition, we must be to strictly and carefully inspect each product before packing.

About Commodities:
Specific specifications of items on price are available in stock. Based on the diversity of quartz product specifications, each product can be customized.

About Price:
Products in stock are much more competitive. The price of customized product needs to confirm the exact price with us. Please contact:

About Shipping:
Selecting "standard transportation" uses FedEx, UPS, DHL, TNT and EMS by default, which will be arranged randomly according to our logistics department. When you want to use your own way of shipping, please select "self shipping" when placing the order. After placing the order, our customer service will contact you to confirm how to do next about shipping.

About Damage and Loss of Goods:
Because most of our products are fragile. When you receive the package or the goods have been damaged. We will send the replacements immediately after confirming that it is caused by transportation or our side.
If the package is damaged due to the use of your side, there are no replacements to be sent.

About Returning Money:
Due to the customized to our products, we would not accept unreasonable refund request except for our side resulting in damage, loss and quality problems.

About Customs Clearance:
The shipping way we choose has its own customs clearance function. Usually, you don't have to do anything else.
What you have to bear is the local import tax. Generally, when we send out the goods, we make the goods be the samples with low value, which will be greatly reduction of the import tax or tax exemption.
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